Joe Chapman, director for online student services at Arizona State University, prepared few tips on how to connect with support staff:
1. Contact tech support about requirements
There’s nothing more frustrating than realizing your device isn’t going to work for your online course. Before you start your course, consult with tech support and make sure your device meets the minimum requirements.
2. Reach out to an academic advisor
Think of your academic advisor as a scheduling master. They are trained in all the areas that pertain to your degree requirements. Academic advisors can help you plan your courses long term, so there’s no uncertainty about your path to success.
3. Talk to career services
Seeking an online degree program is often the first start in planning for your future. Career services makes that planning a whole lot easier with their wealth of knowledge and career advice. They can provide you with job searching skills, resume creation and interview tactics.
The takeaway? Online students should take advantage of student services when preparing for their education. Being familiar with the technical requirements, your academic advisor and career services is key to having a great online experience.