Focused, quality leadership is present in all professional settings, from the smallest startups to the largest multinational corporations. As a result, there are a variety of career paths associated with management and the business goals of customer satisfaction, fiscal success and professional development. This career profile series will explore job opportunities available to those looking to help make an impact through managerial stewardship.
Have you heard the saying that “the customer is always right”? This axiom is mentioned across nearly all industries, and the responsibility of ensuring that customers’ always-right requests are fulfilled falls on customer service teams. This department has a large role in forming customers’ overall opinions of the business. Receiving high customer satisfaction ratings can be a source of pride and a selling point in advertising, making the customer service manager role integral to a business’ success.
The size of customer service departments varies based on the company, but large or small, keeping customers happy and satisfied with your business is extremely important. Customer service associates are tasked with positively responding to customer issues. Managers take it one step further by training others to handle customer needs in addition to fielding service requests themselves.
A customer service career might begin in an entry-level position as an associate or representative. Starting at this level allows you to become an expert in properly fielding customer inquiries while gaining valuable work experience. Both effectively prepare you for a role in customer service management.
Equally important is the education you receive before beginning your management career. Aspiring to be a customer service manager requires management and leadership skills, and obtaining a bachelor’s degree in management offers you additional insight.
The W. P. Carey School of Business Bachelor of Science in Management degree program at Arizona State University explores a variety of customer-service related skills and subjects, such as communication, leadership, teamwork, problem-solving and more.