ASU Online’s solution was the launch of the Student Success Center, with a team of success coaches who partner with students to support them in achieving their personal and academic goals.
Success coaches help with the transition from high school or the working world to becoming an online student, assist in goal setting, offer time management advice, provide tips on academics, connect students to university resources and much more. Their goal is to empower each student to reach their full potential and ensure they have what they need to thrive.
Overseeing the Student Success Center is Sr. Director, Nancy Cervasio. With a master’s degree in counseling and a background in student services, she leads more than 60 ASU Online success coaches in supporting each student’s educational journey.
Making a different in the student journey
Each of the more than 30,000 ASU Online students is paired with a success coach to help keep them on track towards earning their degree. With the right resources in place and coaches dedicated to helping each student access them, we’re making big strides towards giving learners a successful alternative to the traditional classroom experience. Those who may once have been labeled “non-traditional students” are quickly showing how the flexibility offered by online programs makes their style of learning, along with the support of our Success Coaches, the new norm for collegiate success.
ASU Online success coaches provide a level of support and guidance that can make all the difference in a student’s journey toward earning their degree. We’ll explore this important role in a four-part series with our next story featuring Success Coach Felicia O’Neal on her personal approach to working with students.