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5 questions to ask about student services in online programs

November 18, 2015 · 4 min read · By ASU Online

via U.S. News & World Report. From career advising to library resources, student services are an essential component of higher education both in person and online, experts say.

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Adapting student services

Drexel offers its online students ​career services, writing center resources and technical support, among other resources. But Drexel isn't the only school adapting its student services to the digital landscape, as many others take similar steps to ensure online student success.

Given the range of online programs and various types of student services,​ a student should ask many different questions, including the following, when evaluating an online program's services.

What student services are offered, and what ​needs should be met?

Is the quality of the student services comparable with those offered in person?

On what platforms are these services available?

During what hours are online student services available?

Does the program offer tech support for online students?

Online students are learning at a distance. Student services make a difference in whether these students can be successful or not.

Susan Aldridge

President of Drexel University Online

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