The U.S. Department of Education requires that certain information be disclosed in a clear, prominent, user-friendly and easily understood manner. The intent of the requirement is to enable students to make an informed choice.
Learn about complaint filing and resolution at Arizona State University, as well as out-of-state student policies, international students policies, and credit transfer and refund policies below.
ASU complaint procedure
ASU is committed to the success of each student and strives to resolve issues that may arise. All ASU distance education students should attempt to resolve complaints with the university through the university process first before contacting external agencies.
Available processes and links to policies and contacts are listed below.
ASU works to provide global access to its online degree programs. While requirements related to authorization and licensure are carefully tracked, it is the student’s responsibility to understand the requirements for whether an online degree will be recognized in the country in which the student intends to work; how the collection of student data may be used in that country; and whether there are any tax implications in addition to the price of tuition.
Several countries will not formally recognize foreign online degrees, which may have implications for students who later seek to enroll in other educational programs, or for those who seek employment in another country’s government or employers requiring specific credentials. International students considering an academic program that leads to a professional license should first confirm with the appropriate professional licensing board in the country in which the student intends to work as to whether a degree from ASU is recognized when seeking licensure or certification.
There are certain careers or fields that require professional license to practice, and licensure requirements vary by state. ASU’s professional licensure programs are designed to prepare students for a license in the State of Arizona. Students who wish to practice in a state other than Arizona should check the professional licensure each session for the most up-to-date information.
Residency and student location
Course and program availability varies by state. Admission into a program is granted at the time of initial acceptance into the program and is dependent on program availability in the state where the student is physically located at the time of admission.
If a student moves to a different state after admission to the program, continuation within the program will depend on the availability of the program within the new state where the student is physically present. Relocating may impact whether a student can remain in the program, meet the state licensure requirements and/or continue to receive financial aid funding. Prior to considering relocation, please contact your program advisor to discuss authorization and licensure eligibility requirements. It is the student’s responsibility to notify the institution of a change in physical location.
MILITARY PERSONNEL: The state where military personnel are stationed will determine whether they may enroll or continue in an ASU Online program.
Transfer of credit
ASU does not imply, promise or guarantee that credits earned at the university will transfer to other institutions, since such determinations are made according to the policies of the receiving institution. If a student is considering transferring to another school, prior to such transfer, the student will need to work with that school to determine if ASU’s academic credits will be accepted.
Some medical schools and other health science schools may require additional information for alternative classroom experiences, such as online courses. Students may be asked to provide detailed information about the course or courses that transfer credit is being sought for and provide evidence to the requesting institution of the textbook and topics covered that can be found in a complete syllabus.