The State of Communication Technology in the Workplace

A graduate communication program can teach students how to be effective in today's workplace, and the right one will help keep students apprised of how best to exchange ideas. Through an online MA in Communication program, students can learn to successfully engage with colleagues and address various circumstances of professional organizations like the findings below.

Where are employees working?

An employee's location shapes how that person interacts with others. For example, a person working in the office can engage in a face-to-face meeting, while one working from home is only available through phone, video conference, email or chat.

A study from Technalysis Research, which surveyed roughly 1,000 working adults ranging in age from 18 to 74, found that people spend the majority of their work time in an office or cubicle - 19.6 hours, on average. Fewer than six hours, on average, were spent at a non-office workspace and fewer than five at home. However, work-from-home hours are expected to increase significantly over the next few years.

Which technologies are employees using?

Tools enhance or limit an employee's ability to communicate with others. For instance, those working on the go may have their communication improved by mobile devices and technologies, such as texting, while people who primarily work in-office may rely more on email and face-to-face communication.

According to the Technalysis Report, employees today spend the majority of their work time using company-owned desktop computers. Only 7.5 percent of working hours are conducted on personal smartphones and 6.5 percent on a work tablet.

Which communication tools do employees prefer?

Both millennials and baby boomers have similar preferences. Phone calls and voicemail are still popular, according to a survey from, but text messaging is preferred by both age groups. Similarly, digital communication methods like social media messaging and IM platforms are on the rise. 

Are you interested?

Communication is one of many ways that the modern workplace is evolving, and graduates need a flexible, cutting-edge program to keep up. The ASU online Master of Arts in Communication program can teach students today's best practices and help them prepare for future developments.

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Workplace of the Future: Progress, But Slowly by Technalysis Research Study Reveals Rapid Evolution of Workplace Communications by
New report finds majority of companies are embracing remote teams, yet more than half lack a remote work policy by Upwork
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