The Help Center site provides tutorials, articles, and FAQs on software and technology services. Use guided help, submit a support ticket in My Help Center, or get one-to-one support from the ASU Help Desk by phone or live chat 24/7.
How to Reach the Help Desk:
Phone: 855.278.5080 (toll-free)
Help Desk Chat
Some common questions and answers:
Do I need high-speed internet?
Short answer? No. But many courses take advantage of the multimedia tools that the web affords us, and those are typically best viewed using a high-speed internet connection.
It is important to have a reliable internet connection at home, or a reliable place where you can access the internet on a very regular basis. Take this in to consideration before enrolling in a fully online program.
Do I need to purchase software for ASU Online courses?
All ASU students have access to hundreds of software titles at no cost via My Apps, including the latest Microsoft Office suite and many Adobe products. However, course access and assignments do not require any special software.
To get a peek at My Apps, check out the "Get Started" screencast here.
Tech Help for Course Access
Many ASU Online courses are delivered using the LearningStudio learning management system. If you experience technical issues with LearningStudio, contact the ASU Help Desk with the following:
Email: helpdesk@ecollege.asu.edu
Phone: 1-855-278-5080, option 3
