ASU Online
Technical Support

Technical Support

ASU provides a number of resources to help you plug in and stay connected to the technology you’ll need to complete your degree online.

ASU Help Center

The Help Center site provides a wealth of information on computing and technology services, including tutorials, articles and FAQs. Use guided help, submit a support ticket in My Help Center, or get one-to-one support from the ASU Help Center by phone or live chat 24/7.

How to Reach the Help Center:

Tech Help for Course Access

Many ASU Online courses are delivered using the LearningStudio learning management system. If you experience technical issues with LearningStudio, contact Pearson eCollege 24/7 support:

How to reach Pearson eCollege 24/7 support:

Troubleshooting Tips for Accessing Online Courses

If you are having issues accessing your courses, here are a few things to try before you contact the ASU Help Center or the eCollege Help Desk:

First: Try a different browser.

If that doesn't work:

  • Sign out of My ASU or eCollege (don't just close the browser window.)
  • Clear your browser cache. To find out how, google "clear cache" followed by the name of your browser for a list of web sites with step-by-step instructions.
  • Disable your browser's pop-up blocker. To find out how, google "disable pop-up blocker" followed by the name of your browser. You'll get a list of sites with step-by-step instructions specific to your browser.
  • Log back in and try again.

OTHER COMMON QUESTIONS AND ANSWERS:

Do I need a computer? Can I access my courses from a mobile device?

You will need a desktop or laptop computer to access your classes. A mobile device will not provide the access and functionality necessary for ASU Online courses.

Do I need high-speed internet?

Yes. Most ASU Online courses use multimedia tools that are best viewed with high-speed internet, so having the proper connection is essential.

It is also important to have a reliable internet connection at home, or at a place where you can access the internet on a consistent basis. We also recommend having a back-up plan if your internet connection becomes unavailable, i.e. going to a library, friend/relative’s house. Take this into consideration before enrolling in a fully online program.

Are there requirements for web browsers?

Students should have at least two browsers on their computer. Any browser will work, though preferred browsers are Firefox and Chrome, which can be downloaded for free online.

Do I need to purchase software for ASU Online courses?

In general, course access and assignments do not require any special software; however, certain degrees may require specific software programs.

ASU students have access to Google Drive (My Drive via My ASU), where they can create and share Google documents, presentations, spreadsheets and more. Students also have access to hundreds of software titles at no cost through My Apps, also via My ASU.

Learn more about My ASU here.