ASU provides a number of resources to help you plug in and stay connected to the technology you’ll need to complete your degree online.
ASU Help Center
Visit contact.asu.edu for frequently visited links, frequently requested information, or to call ASU directly for assistance. Or click the Service tab within My ASU for IT and HR support. Here you may search ASU's IT Knowledge Base to get answers to your technology questions, report and track outages and technical issues within an ASU application, system, website, or technology device, or Live Chat 24/7 with an agent for more immediate support.
Troubleshooting Tips for Accessing Online Courses
If you are having issues accessing your courses, here are a few things to try before you contact the ASU Help Center.
First: Try a different browser.
- Sign out of My ASU (don't just close the browser window.)
- Clear your browser cache. To find out how, google "clear cache" followed by the name of your browser for a list of web sites with step-by-step instructions.
- Disable your browser's pop-up blocker. To find out how, google "disable pop-up blocker" followed by the name of your browser. You'll get a list of sites with step-by-step instructions specific to your browser.
- Log back in and try again.
OTHER COMMON QUESTIONS AND ANSWERS:
Do I need a computer? Can I access my courses from a mobile device?
You will need a desktop or laptop computer to access your classes. A mobile device will not provide the access and functionality necessary for ASU Online courses.
Do I need high-speed internet?
Yes. Most ASU Online courses use multimedia tools that are best viewed with high-speed internet, so having the proper connection is essential.
It is also important to have a reliable internet connection at home, or at a place where you can access the internet on a consistent basis. We also recommend having a back-up plan if your internet connection becomes unavailable, i.e. going to a library, friend/relative’s house. Take this into consideration before enrolling in a fully online program.
Are there requirements for web browsers?
Do I need to purchase software for ASU Online courses?
In general, course access and assignments do not require any special software; however, certain degrees may require specific software programs.
ASU students have access to Google Drive (My Drive via My ASU), where they can create and share Google documents, presentations, spreadsheets and more. Students also have access to hundreds of software titles at no cost through My Apps, also via My ASU.
Learn more about My ASU here.